Company name cloudtalkThe product smart call center organiser software Website cloudtalk.io
CloudTalk cloud software solution is an easy and efficient platform that combines all the phone call center activities into one platform. Moreover, all of our customers enjoy access to a 24/7 support center if they have questions about the platform.
Cloudtalk software can help municipalities significantly reduce the customer’s waiting time on the phone by combining all the data about the citizen before the representatives answer the call- without the need for data analytics from different information systems.
In addition, our platform offers other services, such as analytic reports, creating and sending an automatic survey to your citizens, and pre-organizing the structure of the employees in the system in an intelligent way that saves time. Everything is done with cloud-implemented phone numbers, or your original phone number already exists in the municipal system.
Our solution is deployed in various companies around Israel and the world and a few European cities.