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my name is Jason Goldberg I'm the
subject matter expert for the Verint
dispatch management product and today I'll
be giving you a comprehensive overview
of the entire suite of solutions so it's
broken down into three different
products two of them are mobile
applications and then one of them is a
browser-based
incident management system the first
mobile app is they see something say
something
personal safety application that can be
used globally the other application is
for security officers it's very similar
to that laptop you might see mounted in
a police car fire engine or an ambulance
it's going to enable a security officer
to be silently dispatched and
communicate back to a Security
Operations Center or command center the
incident management system can be opened
up on any workstation laptop or desktop
all you need is a browser the entire
software can be hosted on the cloud or
it can be hosted on site in your own
data center or achieving is end-to-end
communication with an employee that
needs to report something which is
security related safety related or
facilities related back to a main
operation center like that SOC all the
way down to the first responder which
can resolve that type of emergency so a
quick demo I'll be an employee that has
a personal emergency I'm going to set
off my SOS functionality and my personal
safety app there's a few different ways
to do this the first is actually being
in the app itself and I press and hold
and slide this button I can also
configure the application so as soon as
I open it it generates this emergency I
can also set this application off
without even being in the phone by using
a third-party device called flick it's a
little Bluetooth but here it's paired
directly with my phone so now ever
taking the device out of my pocket I can
silently activate this SOS and let the
Security Operations Center know that I'm
in trouble
so I'll do it within the application so
you can see how that works we're gonna
dial security operation center after a
five-second grace period and
simultaneously open the incident in the
incident management system as you can
see here John Lee is now having a
personal emergency
this SOS is going to be intelligently
routed to the relevant facility so if
today I'm in Caracas Venezuela and then
tomorrow I'm in Hong Kong the app will
automatically reconfigure itself so
we're calling the right number and
generating the incident at the relevant
facility so I can see my location now
I'll acknowledge the alarm looks like
we've got some video streaming as well
there's an indicator for that so I'll go
ahead I'll open up this incident
I know the name I know the number I know
the exact location and now I have live
video and audio coming in from this cell
phone I can use the front or the rear
facing cameras now if the personal
safety app user in is in a
compromised position they can't talk on
the phone they're putting the phone down
example might be active shooter if
there's someone following me you don't
want to make it obvious that you've
called for help
you can send an instant message through
the application and the SOC operator
can receive that and communicate back
you're going to see that pop up in
near-real-time and the SOC operator can
communicate back so this could be
instructions on what to do it could be
an acknowledgement telling that person
that help is on the way it could be
whatever is going to be relevant so I'll
say securities is in round that's been
received by the personal safety app user
now so we've received the emergency
we've got some live intelligence video
audio we've made the right phone call
we're instant messaging with the person
that needs help right now I'm going to
close that that loop that gap we're
gonna send that first responder out with
that dedicated smartphone application
also works on the tablet based on a set
of predefined rules the SOC operator is
recommended with the relevant resource
to send to that emergency so this is
based upon skill set it's based upon
equipment carried it's based upon
specialty team affiliation and most
importantly it's based upon the
estimated time of arrival we have Google
traffic fully integrated into Verint
dispatch manager so the SOC operator is
getting a real-time analysis of how long
it's actually going to take that
security officer to respond on that
person that's having a personal
emergency so I'll go ahead and now
manually dispatch myself to this
emergency and you'll see that it pops up
right on my phone it's a push
notification this is not a text message
this is not an email my device is making
a noise that's much different the
the normal communications that I'm
receiving on an hourly basis so if I'm
sitting in a meeting right now there's
an SOS going off my phone is making a
siren noise so I know I got to flip my
phone around and I need to take care of
the situation and the location the
person that's having a problem pops up
right on my phone so we've got the
incident type we've got my location the
ending location the person's contact
information and then I can go ahead and
acknowledge that I've received this
emergency so just like a police officer
would do on that laptop in his car that
mounted Toughbook I'm able to do this on
my tablet or my smartphone and you'll
see that my acknowledgment popped up
automatically in near-real-time if I
press the enroute button you're gonna
see that once again update all these
status changes are being logged dated
and time-stamped and the same storyboard
that the conversation that the SOC
operator is having with the person
that's having an emergency so I'll go
ahead and I'll respond I'm gonna get
turn-by-turn navigation instructions
with whatever navigation app that I
choose I'll go ahead and indicate that
I'm on scene I also have the ability to
stream live video from the scene as well
in addition to the personal safety app
user and more importantly I have the
ability to fill out a comprehensive
report right on my device explaining
what I did to help resolve that person's
emergency this is being updated live for
the SOC operator to see as well so if
I indicate that local 9-1-1 was notified
I'll hit the yes radio button and you're
going to see that update automatically
if I include additional information
that's also going to update
automatically as well this form as well
as any incident type that you put in the
system is completely configurable by the
customer
that's a demo of how the personal safety
app works with the incident management
system which works with the first
responder application I really
appreciate your time
look forward to give you more
information on a WebEx or an in-person
meeting
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